Policies

Appointments & Cancellations

In order to provide the highest standard of care and be accessible to our clients, we limit the number of clients we work with at a time and operate through routinely scheduled appointment slots. These slot frequencies are typically scheduled weekly and, very occasionally, biweekly for long term clients who are wrapping up with treatment.

All clients are required to give 24 hours notice for canceling appointments regardless of reason for needing to cancel. For late cancellations, clients are responsible for payment of session fee. Telehealth appointments are available. Should frequency of cancellations exceed twice a quarter (once a quarter if biweekly), a stricter cancellation policy will be discussed. This policy promotes effectiveness in your therapy, ensures your therapist is accessible, and is fair to those in on our wait list, as we only take on a certain number of clients at a given time.

Confidentiality

All information shared with your psychologist will be kept confidential unless you authorize, in writing, our release of your information to specified parties for specified reasons. The exceptions to this, where we have duty to report as specified by North Carolina law are:

• Cases of imminent threat to self or other

• Cases of suspected neglect and/or abuse of minor by a parent, guardian, custodian, or caretaker

• Cases of suspected neglect and/or abuse of elder by their caretaker.

Crisis

This practice is not able to provide crisis services at this time. If you are faced with an emergency, please call 911 or go to your nearest emergency room.